What are the possibilities when sessions do not get uploaded?

Session data (including tracking data) will be uploaded to the server periodically.

If the session was not sent, the below instances may be the cause.

• Repro SDK formatting (Repro.Setup) was not conducted

• Force-terminated the process within the development software.

• The app crashed and force-quitted.

• For reasons stated below, the session was uploaded five or more days after it was recorded.

For the below instances, it will be uploaded when the app gets activated next.

• Due to a glitch in the network, it was not possible to connect to the Repro host at the time the app transitioned to the background.

• [iOS] The app was not transitioned to the background, but from the task list to another app.

• [iOS] The app was not transitioned to the background, but taskkilled from the task list.

For the following circumstance, there is a possibility that it will be uploaded when the app gets activated next. Depending on the timing, the upload may not be completed but the session will be terminated.

• [Android] Taskkilling within one second after displaying the task list without transitioning the app to the background.

Note

Taskkill refers to stopping the app from executing in the background. For operational instructions, please see the link below. (There may be differences in operation instructions depending on the model of the phone.)

• [Android] https://support.google.com/pixelphone/answer/2781964#close_apps
• [iOS] https://support.apple.com/ja-jp/HT201330

Verification instruction

When the session is sent, the below log will appear by changing the log level to DEBUG on Android Studio・Xcode.

iOS

2018-01-01 12:47:35.758135+0900 ReproDemo[2929:135194] DEBUG: Repro Upload 2069_9DCEBAE6-F0C3-41FE-AB87-4BDC78317784_20180101034730743.log.gz

2018-01-01 12:47:35.880139+0900 ReproDemo[2929:135194] DEBUG: Repro Upload Complete: 2069_9DCEBAE6-F0C3-41FE-AB87-4BDC78317784_20180101034730743.log.gz

Android

2018-01-01 16:29:25.980 9070-9210/com.example.xxxx.sampleapp D/Repro: Upload 5460_9a0876cfa4f5a631_20180817072924223.log.gz

2018-01-01 16:29:26.227 9070-9179/com.example.xxxx.sampleapp D/Repro: Uploaded 5460_9a0876cfa4f5a631_20180817072924223.log.gz

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